Privacy Policy
At Giant Rugs, we value your privacy and are committed to protecting your personal information. We collect only necessary information when you place an order or sign up for our newsletter. We do not sell, share, or rent your personal data to third parties. By using our website, you consent to our privacy practices.
Return & Exchange Policy
We want you to love your Giant Rugs purchase! If you are not fully satisfied with your order, you may return it within 30 days of receiving it for a full refund or exchange. Items must be unused, in original condition, and with the original packaging. Shipping fees for returns are the customer’s responsibility unless the product is damaged or defective. Please contact our customer service team to initiate a return or exchange.
Shipping Policy
We offer reliable shipping for all orders. Shipping times and costs vary depending on your location. Orders are typically processed within 1-3 business days. We provide tracking information for every order, so you can follow your rug's journey to your home. Please note that delivery times may vary depending on your location, and certain rural areas may take longer.
Payment Policy
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed securely, and your financial information is never stored on our site.
Terms & Conditions
By using the Giant Rugs website, you agree to comply with our terms and conditions. All content, including product images and descriptions, is the property of Giant Rugs and cannot be reproduced without our permission. We reserve the right to modify or terminate any services or features on the website at any time.
Customer Service Policy
Our customer service team is available to assist you with any questions or concerns. You can reach us via email or phone, and we will respond as quickly as possible, usually within 24 hours during business days.
Damaged or Defective Items
If your rug arrives damaged or defective, please notify us within 7 days of receiving your order. We will offer a replacement or full refund, including shipping fees. Be sure to provide photos of the damage or defect so we can resolve the issue promptly.
Warranty Policy
Our rugs are built to last. Giant Rugs offers a 1-year warranty on all of our products. If your rug experiences significant wear or damage under normal use within the first year, we will work with you to replace it or provide a store credit.
Cookie Policy
We use cookies on our website to enhance user experience, analyze site traffic, and personalize content. By using our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
FAQ
If you have any questions, please visit our FAQ page or reach out to our customer service team for assistance.
Let customers speak for us
from 201 reviewsWhen returning from our dog walks, we needed a good rug to help keep the crud and mud outside. This nicely sized rug does a fine job of wiping our feet and has a fun graphic and message that fits the scene.
What initially caught my eye and probably why I ordered it is because the dog in the graphic looks very similar to our dog. Our dog lives for her walks, so the rug seemed appropriate.
If you have a Labrador or knows someone who does, this is a must have. The material it's made from is rubberized so it's dirt and water resistant, at least more than some decorative doormats. This makes a great addition to any doorway.
The dog on this rug looks exactly like my Gator boy. The printing is clear and the monocolor design hides dirt and black dog hair. It is a very thin rug that slides easily under a door. It does well with my rhoomba but is also machine washable.
The rug is really cute I like how it stick in place. Super absorbent cuz my kids don't know how to dry their feet so I don't have no more wet floors how sturdy and soft it is.. how well it's made would definitely recommend this. Good value for your money.
The rug is really cute I like how it stick in place. Super absorbent cuz my kids don't know how to dry their feet so I don't have no more wet floors how sturdy and soft it is.. how well it's made would definitely recommend this. Good value for your money.
I love the floral pattern on this rug. It is a bit thin, but that's fine. The nonslip part isn't very strong but fits my needs. It's smaller than I expected for the price, but I didn't look at the measurements so that's on me.
I find this rug pattern, very beautiful and the colors are very vibrant. I chose this rug to use on our screened in porch before you enter the home. I have received compliments on it and I’m very happy that I chose this rug.
This has a real welcoming message at my front door. Easy to clean and a gr8 addition to the Fall season of decor in front of my house!
I love the floral pattern on this rug. It is a bit thin, but that's fine. The nonslip part isn't very strong but fits my needs. It's smaller than I expected for the price, but I didn't look at the measurements so that's on me.
I bought a new watercolor floral shower curtain so naturally I needed a new bathroom rug. This is gorgeous. I have had no issue with it slipping and it does absorb water pretty well. I have no issues, I really like it.
I recently bought this Non-Slip Washable Mat, and it’s been perfect for so many areas in my home. It works beautifully in the kitchen, bathroom, and as a door mat. The low pile design keeps it from catching on doors, and the rubber backing holds it in place even on slippery floors. Plus, it’s super easy to clean—just toss it in the wash! The polyester material is durable and soft, providing a nice feel underfoot. Highly recommended for anyone looking for a versatile and reliable mat!
Works great! And easy to use. Good valueand very versatile! Makes a good gift
I bought this rug so it can cover a crack In my floor until I’m able to fix it. I really love how it stays In place and less likely to slip like other rugs. It also is easy to vacuum over for it being so light. Vacuum doesn’t try to suck it up. The graphic on it as well is high quality too.