Frequently Asked Questions
Is shipping free?
Shipping is free for all purchases in the continental United States (the lower 48 states).
Do you ship to Alaska and Hawaii?
Yes, please contact us for a quote.
Do you ship internationally?
Yes, we can ship internationally. Please contact us for a quote.
When will the rug ship after my purchase?
Rugs are shipped within 24-48 hours. A tracking number will be provided via email upon shipment.
How long will it take for receive my rug?
Rugs are shipped within 24-48 hours at the time of purchase. Please allow 1-2 weeks (5-10 business days) for delivery of your area rug. Made to order rugs may take up to 3 weeks for delivery.
What does made to order mean?
Made to order rugs are made from scratch and take an average of 5-10 business days for production.
Are all sports rugs made to order?
Yes, the majority of these rugs are made to order.
How long has Giant Rugs been in the rug business?
We have been in the flooring and rug business since 1965.
What is your return policy?
Giant Rugs offers returns on ALL area rug purchases. We have a 14 day in home trial period. If you are not happy with your area rug within 14 days of delivery, we will take the rug back and refund your purchase. The customer is to pay the return shipping and packaging. Refunds will be processed upon inspection. Damaged rugs will not be accepted.
What if my rug came in damaged?
Please contact us via email immediately with pictures at email@example.com.
What forms of payment do you accept?
We accept all major credit cards.
Can you make any custom size rug shape or size?
Yes, please contact us with any specific shape or size that you are looking for.
Can you cut a rug pad to a certain size?
Yes, we can cut a rug pad for you to any specific size/shape. Please contact us.
What are your contact hours?
We are available 24/7 via email at firstname.lastname@example.org.
You can call us at (877) 725-1965 during the following business hours, if we are unable to respond, please leave a message and we will get right back to you.
9AM - 5PM EST Monday through Friday
9AM - 3PM EST Saturday
Can I text you?
Yes, absolutely! We are also available for texting at (877) 725-1965 during business hours (and even most hours outside our business hours).
Rug Care FAQ's
Which rug pad is best for a hardwood floor?
The most common material used for a rug pad is rubber and felt. While there are plenty of blends available, the best option is a non-stick pad, especially for areas with a lot of foot traffic. Avoid cheap plastic rug pads with adhesive chemical additives that stain and strip hardwood floors. The most common additive to stay away from are phthalates.
What size rug pad is right for me?
The rug pad should extend to the edge of your rug, excluding any tassels or anything included on the end. You can simply use a measuring tape to gather the length and width of your carpet.
Can non-slip rug pads be washed?
Depending on the product, it might be washable but it’s never advisable. Instead, if you find your rug pad to be stained or dirty, you can wash your rug pads with a quart of room temperature water, half a cup of white vinegar, and a drop of dish soap. Be sure to allow the product to dry before replacement.
How often should I vacuum my carpet/rug?
Most people recommend vacuuming your carpet or rugs at least once a week to stay ahead of dirt and germs. If your carpet gets more foot traffic, such as after a gathering, you may want to squeeze an extra vacuuming in. Fortunately, there’s no such thing as over vacuuming your carpets or rugs. Just make sure your vacuum has a seal of approval and that you don’t vacuum on a bare floor mode.